Lost & Found

Contact us regarding property lost inside the station or train car

Date lost	Contact
Same day	Depending on the location of its discovery, the lost property will be transferred to either Shimbashi Station or Toyosu Station for safekeeping. Please contact the Customer Support Center. Customer Support Center Tel: 03-3529-7221
Following day	The lost property will be transferred from the local station to the Yurikamome Lost & Found Center. Please contact the Customer Support Center. Customer Support Center Tel: 03-3529-7221
After 2 days	After a fixed period of storage at the Yurikamome Lost & Found Center, the property will be transferred to the Lost & Found Center of the Metropolitan Police Department. When property is lost between Sunday and Tuesday The lost property will be held for safekeeping at the Yurikamome Lost & Found Center until Thursday. On Friday it will be transferred to the Lost & Found Center of the Metropolitan Police Department. When property is lost between Wednesday and Saturday The lost property will be held for safekeeping at the Yurikamome Lost & Found Center until Monday. On Tuesday it will be transferred to the Lost & Found Center of the Metropolitan Police Department. ※If there is a holiday between Friday and Tuesday, the day of the transfer will vary.

Date lost

Contact

Same day

Depending on the location of its discovery, the lost property will be transferred to either Shimbashi Station or Toyosu Station for safekeeping.
Please contact the Customer Support Center.

Customer Support Center: Tel: 03-3529-7221

Following day

The lost property will be transferred from the local station to the Yurikamome Lost & Found Center.
Please contact the Customer Support Center.

Customer Support Center: Tel: 03-3529-7221

After 2 days

After a fixed period of storage at the Yurikamome Lost & Found Center, the property will be transferred to the Lost & Found Center of the Metropolitan Police Department.

When property is lost between Sunday and Tuesday: The lost property will be held for safekeeping at the Yurikamome Lost & Found Center until Thursday. On Friday it will be transferred to the Lost & Found Center of the Metropolitan Police Department.

When property is lost between Wednesday and Saturday: The lost property will be held for safekeeping at the Yurikamome Lost & Found Center until Monday. On Tuesday it will be transferred to the Lost & Found Center of the Metropolitan Police Department.
※If there is a holiday between Friday and Tuesday, the day of the transfer will vary.

※ID (driver’s license or insurance card ) and personal seal (or signature) are required for collecting lost property.
※In general, only the owner may collect lost property.
※A third party may collect the lost property at the station on behalf of the owner in unavoidable situations. A letter of proxy is required.

FAQ

Regarding the handling of personal information to be included in the document regarding the deposit and return of lost property

Customers acknowledge that the personal information obtained by This Company via the information given through tickets purchases or holding and returning lost property will be used for its intended purposes or handled as described below.

The documentation we will ask you to fill in with regard to holding or returning lost property.

(1) When picking up lost property: The personal information recorded in the "Document for Temporary Custody from the Owner" issued by This Company will be used when it becomes necessary for the Metropolitan Police to contact This Company or the owner with regard to the rights over the lost property and in the preparation of a report to be sent to the jusridictional police station.

(2) When returning lost property: The personal information recorded in the "Lost & Found Receipt" etc., submitted to This Company by the owner of the lost property will be used in the event that it becomes necessary to contact the owner with regard to the rights over the lost property.

Lost & Found

Contact us regarding property lost inside the station or train car

For inquiries by phone, please contact us here.

Regarding the handling of personal information to be included in the document regarding the deposit and return of lost property

The documentation we will ask you to fill in with regard to holding or returning lost property.